System and method for transmitting and processing group message in a store

ABSTRACT

A system and method may transmit and process a group message in a store. For example, the system and method may transmit and process the group message in the store, in which tables in the store are set in a section unit, and a group message can be transmitted to one or more electronic devices of staff in charge of each section, thus to provide the best service to customers.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of International Application No.PCT/KR2018/009621 filed on Aug. 21, 2018 claiming the priority to KoreanPatent Application No. 10-2018-0051956, filed on May 4, 2018, which areincorporated herein by reference in their entireties.

TECHNICAL FIELD

Some embodiments of the present disclosure relate to a system and methodfor transmitting and processing a group message in a store, and moreparticularly, to a system and method for transmitting and processing agroup message in a store, in which tables in the store are set in asection unit, and then a group message can be transmitted to electronicdevices of staff in charge of each section, thus to provide the bestservice to customers.

RELATED ART

Due to characteristics of a service industry which should providevarious services to customers, a service area is considered to be one ofthe important parts when the customers evaluate a store. Therefore,conventionally, a designated staff in charge of a table is deployed toprovide a customized service to the customers in the store.

However, the conventional service providing method is sometimesinconvenient because the customer should directly call the staff, andwhen the number of staff in the store is limited, the customized servicemay not be provided to all customers.

Thereby, there is a need to develop a system and method that enablecustomers in the store to conveniently call the staff, as well aseffectively respond to the customers with fewer staff.

RELATED ART DOCUMENT

[Patent Document 1] Method and device for managing order informationusing SMS (Korean Patent Application No. 10-2005-0028991), which isincorporated herein by reference in its entirety.

SUMMARY

Various embodiments of the present disclosure may provide a system andmethod for transmitting and processing a group message in a store, inwhich a plurality of tables in the store are grouped in a singlesection, respectively, as well as electronic devices carried by staff inthe store are also grouped so that the staff are in charge of eachsection, thus to provide the best service to customers.

In addition, some embodiments of the present disclosure may provide asystem and method for transmitting and processing a group message in astore, which may enhance a safety of customers by transmitting an urgentmessage in a group to electronic devices of all staff in the store whena service request of the customer is urgent.

Further, certain embodiments of the present disclosure may provide asystem and method for transmitting and processing a group message in astore, which allow a staff who has responded first among staff who arein charge of a single section to a customer to perform a new servicerequest, thereby providing the best service to the customer, and thestaff may respond to the customer in an unhurried manner.

The objects of the present disclosure are not limited to theabove-mentioned embodiments, and those skilled in the art will clearlyunderstand other objects not described in the above from the followingdescriptions.

According to an aspect of the present disclosure, there is provided asystem for transmitting and processing a group message in a store,including: a first electronic device configured to receive a servicerequest from a customer who uses any one of a plurality of tableslocated in a store, and transmit a service request signal correspondingto the received service request to an access point (AP); the APconfigured to receive the service request signal from the firstelectronic device, and transmit table group section information, tablenumber information, and the received service request signal of a tablein which the first electronic device is located; a message serverconfigured to receive the table group section information, the tablenumber information, and the service request signal from the AP, thenanalyze the service request signal to generate a service messagecorresponding to the service request signal, and transmit at least apart of serial number information of a second electronic device carriedby at least one staff in charge of a table group section in which thefirst electronic device is located, login information of the secondelectronic device, the table number information, the service requestsignal and the service message of the table in which the firstelectronic device is located to an operation server; and the operationserver configured to receive at least a part of the serial numberinformation of the second electronic device, the login information ofthe second electronic device, the table number information, the servicerequest signal and the service message of the table in which the firstelectronic device is located from the message server, and transmit thetable number information and the service message to at least one secondelectronic device among the second electronic devices having the serialnumber information or login information, wherein the table group sectioninformation may be information including a plurality of sections inwhich the plurality of tables located in the store are divided into asingle section having the number of tables set based on positions of thetables and the number of seats.

The message server may detect the serial number information or logininformation of the second electronic device carried by at least onestaff in charge of the table group section in which the preset firstelectronic device is located.

The message server may detect the serial number information or logininformation of the second electronic device that has performed firstanother service request from another customer among the secondelectronic devices carried by at least one staff in charge of the tablegroup section in which the first electronic device is located, andtransmit at least three of the serial number information or logininformation of the detected second electronic device, the table numberinformation, the service request signal and the service message of thetable in which the first electronic device is located to the operationserver, and the operation server may transmit the table numberinformation and the service message of the table in which the firstelectronic device is located to the second electronic device that hasperformed first another service request from another customer.

If it is determined that there is one second electronic device carriedby at least one staff in charge of the table group section in which thefirst electronic device is located, the message server may detect theserial number information or login information of the one secondelectronic device, and serial number information or login information ofat least one third electronic device which is in charge of a presetsection among the remaining sections other than the table group sectionin which the first electronic device is located, and transmit at leastfour of the serial number information or login information of thedetected one second electronic device, the serial number information orlogin information of the third electronic device, and the table numberinformation, service request signal and the service message of the tablein which the first electronic device is located to the operation server,and if it is determined that the service message has failed to betransmitted as a result of transmitting the service message to the onesecond electronic device, the operation server may transmit the tablenumber information and the service message of the table in which thefirst electronic device is located to at least one of a managerelectronic device and the third electronic device.

The message server may detect the serial number information or logininformation of the second electronic device carried by at least onestaff in charge of the table group section in which the first electronicdevice is located, and transmit at least a part of the serial numberinformation or login information of the detected second electronicdevice, the table number information, the service request signal and theservice message of the table in which the first electronic device islocated to the operation server, and the operation server may transmitthe table number information and the service message of the table inwhich the first electronic device is located to all the secondelectronic devices having the serial number information or logininformation.

By analyzing the received service request signal, if it is determinedthat the analyzed service request signal is a preset urgent message, themessage server may request the operation server to transmit the tablenumber information of the table in which the first electronic device islocated, and simultaneously transmit the urgent message in a group toall the electronic devices carried by all the staff in the store, andthe operation server receives a request to transmit the urgent messagefrom the message server to all the electronic devices carried by all thestaff in a group, thus to transmit the table number information and theurgent message of the table in which the first electronic device islocated to all the electronic devices carried by all the staff in agroup.

The operation server may include a socket server and a message pushserver, when the operation server is the socket server, the operationserver may perform a pairing with the second electronic device, andreceive the serial number information or login information of the secondelectronic device carried by at least one staff in charge of the tablegroup section in which the first electronic device is located, the tablenumber information and the service request signal of the table in whichthe first electronic device is located from the message server, andsimultaneously receive a request to transmit the service message to thesecond electronic device, and generates the service message to transmitit to the second electronic device, when the operation server is themessage push server, the operation server may receive the serial numberinformation or login information of the second electronic device carriedby at least one staff in charge of the table group section in which thefirst electronic device is located, the table number information and theservice message of the table in which the first electronic device islocated, and simultaneously may receive a request to push to the servicemessage to the second electronic device, and push the service messagereceived from the message server to the second electronic device.

The service message may include at least one message of a specificservice request message, an inquiry message, a staff call message and anorder message.

The first electronic device may include at least one of a call bell andan electronic menu, which are provided on each of the plurality oftables located in the store, and an electronic device of a customer whouses the table.

If it is determined that another second electronic device among thesecond electronic devices has confirmed a reception of the servicemessage or an acceptance of a content of the service message, the secondelectronic device may change a state of the received service message toa preset state, or delete the service message from a call list includingthe requests of the customer.

If it is determined that an input of an acceptance button has beenreceived by receiving the service message, the second electronic devicemay transmit a recognition signal indicating that the first electronicdevice has recognized to the first electronic device, and when receivinga response confirmation signal for the recognition signal from the firstelectronic device, transmit a service completion signal to the messageserver.

According to another aspect of the present disclosure, there is provideda method for transmitting and processing a group message in a store,including: by a first electronic device, receiving a service requestfrom a customer who uses any one of a plurality of tables located in astore, and transmitting a service request signal corresponding to thereceived service request to an access point (AP); by the AP, receivingthe service request signal from the first electronic device andtransmitting table group section information, table number informationand the received service request signal of a table in which the firstelectronic device is located to a message server; by the message server,receiving the table group section information, the table numberinformation, and the service request signal of the table in which thefirst electronic device is located from the AP, then analyzing theservice request signal to generate a service message corresponding tothe service request signal, and transmitting at least a part of serialnumber information of a second electronic device carried by at least onestaff in charge of a table group section in which the first electronicdevice is located, login information of the second electronic device,the table number information, the service request signal and the servicemessage of the table in which the first electronic device is located toan operation server; and by the operation server, receiving at least apart of the serial number information of the second electronic device,the login information of the second electronic device, the table numberinformation, the service request signal and the service message of thetable in which the first electronic device is located from the messageserver, and transmitting the table number information and the servicemessage to at least one second electronic device among the secondelectronic devices having the serial number information or logininformation, wherein the table group section information is informationincluding a plurality of sections in which the plurality of tableslocated in the store are divided into a single section having the numberof tables set based on positions of the tables and the number of seats.

According to some embodiments of the present disclosure, a system forprocessing a group message in a store, may comprise: a first electronicdevice associated with one of tables of the store and configured toreceive a service request from a customer and to transmit a servicerequest signal corresponding to the received service request to anaccess point (AP); the AP configured to receive the service requestsignal from the first electronic device and to transmit table groupsection information, table number information, and the received servicerequest signal; a message server configured to receive the table groupsection information, the table number information, and the servicerequest signal from the AP, to generate a service message correspondingto the service request signal, and to transmit to an operation server atleast one of serial number information of one of second electronicdevices associated with at least one staff in charge of a table groupsection including the one of tables associated with the first electronicdevice, login information of the one of second electronic device, thetable number information, the service request signal and the servicemessage of the one of tables associated with the first electronicdevice; and the operation server configured to receive, from the messageserver, at least one of the serial number information of the one ofsecond electronic devices, the login information of the one of secondelectronic devices, the table number information, the service requestsignal and the service message of the one of tables associated with thefirst electronic device, and to transmit the table number informationand the service message to at least one of the second electronic deviceshaving the serial number information or login information.

The table group section information may comprise information related toa plurality of sections in which the tables of the store are groupedinto the plurality of sections based on positions of the tables and thenumber of seats.

The message server may be configured to detect the serial numberinformation or the login information of the one of second electronicdevices associated with the at least one staff in charge of the tablegroup section including the one of tables associated with the firstelectronic device.

The message server may be configured to detect serial number informationor login information of another of the second electronic devices thathas performed first another service request from another customer, andto transmit to the operation server at least three of the serial numberinformation or the login information of the detected another secondelectronic device, the table number information, the service requestsignal and the service message of the one of tables associated with thefirst electronic device. The operation server may be configured totransmit the table number information and the service message of the oneof tables associated with the first electronic device to the another ofthe second electronic devices that has performed the first anotherservice request from the another customer. When there is one secondelectronic device among the second electronic devices in the table groupsection including the one of table associated with the first electronicdevice, the message server may be configured to detect serial numberinformation or login information of the one second electronic device,and serial number information or login information of at least one thirdelectronic device which is in charge of a preset section among remainingtable group sections other than the table group section including theone of tables associated with the first electronic device, and totransmit to the operation server at least four of the serial numberinformation or login information of the detected one second electronicdevice, the serial number information or login information of the thirdelectronic device, and the table number information, service requestsignal and the service message of the one of tables associated with thefirst electronic device. When the service message has failed to betransmitted to the one second electronic device, the operation servermay be configured to transmit the table number information and theservice message of the one of tables associated with the firstelectronic device to at least one of a manager electronic device and thethird electronic device.

The message server may be configured to: detect the serial numberinformation or the login information of the one of second electronicdevices associated with the at least one staff in charge of the tablegroup section including the one of tables associated with the firstelectronic device, and transmit to the operation server at least one ofthe serial number information or the login information of the one ofsecond electronic devices, the table number information, the servicerequest signal and the service message of the one of tables associatedwith the first electronic device. The operation server may be configuredto transmit the table number information and the service message of theone of tables associated with the first electronic device to the secondelectronic devices having the serial number information or the logininformation.

The message server may be configured to analyze the received servicerequest signal, and when the analyzed service request signal is a preseturgent message, to request the operation server to transmit the tablenumber information of the one of tables associated with the firstelectronic device and transmit the urgent message to the secondelectronic devices carried by staff of the store. The operation servermay be configured to receive a request to transmit the urgent messagefrom the message server to the second electronic devices carried by thestaff, to transmit the table number information and the urgent messageof the one of tables associated with the first electronic device to thesecond electronic devices carried by the staff of the store.

The operation server may comprise a socket server configured to performa pairing with the one of second electronic devices, and to receive fromthe message server the serial number information or the logininformation of the one of second electronic devices associated with theat least one staff in charge of the table group section including theone of tables associated with the first electronic device, the tablenumber information and the service request signal of the one of tablesassociated with the first electronic device and receive a request totransmit the service message to the one of second electronic devices,and generate and transmit the service message to the one of secondelectronic devices.

The operation server may comprise a message push server configured toreceive the serial number information or the login information of theone of second electronic devices carried by the at least one staff incharge of the table group section including the one of tables associatedwith the first electronic device, the table number information and theservice message of the one of tables associated with the firstelectronic device, and to receive a request to push to the servicemessage to the one of second electronic devices, and to push the servicemessage received from the message server to the one of second electronicdevices.

The service message may comprise at least one message of a specificservice request message, an inquiry message, a staff call message and anorder message.

The first electronic device may comprise at least one of a call bell andan electronic menu, which are provided at each of the tables of thestore, and a customer's own electronic device.

When another of the second electronic devices has confirmed a receptionof the service message or an acceptance of the service message, theanother of the second electronic devices is configured to change a stateof the received service message to a preset state, or delete the servicemessage from a call list including requests of the customer.

The one of second electronic devices is configured to: when an input ofan acceptance button has been received by receiving the service message,transmit to the first electronic device a recognition signal indicatingthat the first electronic device has recognized, and when receiving aresponse confirmation signal for the recognition signal from the firstelectronic device, transmit a service completion signal to the messageserver.

According to certain embodiments of the present disclosure, a method forprocessing a group message in a store, may comprise: receiving, by afirst electronic device, a service request from a customer associatedwith one of tables of the store, and transmitting, by the firstelectronic device, a service request signal corresponding to thereceived service request to an access point (AP); receiving, by the AP,the service request signal from the first electronic device andtransmitting, by the AP, to a message server, table group sectioninformation, table number information and the received service requestsignal; receiving, by the message server, the table group sectioninformation, the table number information, and the service requestsignal from the AP, analyzing, by the AP, the service request signal togenerate a service message corresponding to the service request signal,and transmitting, by the AP, to an operation server, at least one ofserial number information of one of second electronic devices carried byat least one staff in charge of a table group section including the oneof tables associated with the first electronic device, login informationof the one of second electronic devices, the table number information,the service request signal and the service message of the one of tablesassociated with the first electronic device; and receiving, by theoperation server, from the message server, at least one of the serialnumber information of the one of second electronic devices, the logininformation of the one of second electronic devices, the table numberinformation, the service request signal and the service message of theone of tables associated with the first electronic device, andtransmitting, by the operation server, the table number information andthe service message to at least one of the second electronic deviceshaving the serial number information or the login information. The tablegroup section information may comprise information related to aplurality of sections in which the tables of the store are grouped intothe plurality of sections based on positions of the tables and thenumber of seats.

Some embodiments of the present disclosure may provide a system andmethod for transmitting and processing a group message in a store, inwhich a plurality of tables in the store are grouped in a singlesection, respectively, as well as electronic devices carried by staff inthe store are also grouped so that the staff are in charge of eachsection, thus to provide the best service to customers.

In addition, certain embodiments of the present disclosure may provide asystem and method for transmitting and processing a group message in astore, which may enhance a safety of customers by transmitting an urgentmessage in a group to electronic devices of all staff in the store whena service request of the customer is urgent.

Further, some embodiments of the present disclosure may provide a systemand method for transmitting and processing a group message in a store,which allow staff who has responded first among staff who are in chargeof a single section to a customer to perform a new service request,thereby providing the best service to the customer, and the staff mayrespond to the customer in an unhurried manner.

The effects according to the present disclosure are not limited to theabove exemplified descriptions, and more various effects are included inthe disclosure of the present invention.

BRIEF DESCRIPTION OF DRAWINGS

FIG. 1 is a view for describing an overall system for transmitting andprocessing a group message in a store according to an embodiment of thepresent disclosure.

FIG. 2 is a block diagram illustrating a configuration of a firstelectronic device according to an embodiment of the present disclosure.

FIG. 3 is a block diagram schematically illustrating a configuration ofa second electronic device according to an embodiment of the presentdisclosure.

FIG. 4 is a block diagram schematically illustrating a configuration ofa message server according to an embodiment of the present disclosure.

FIG. 5 is a block diagram schematically illustrating a configuration ofan operation server according to an embodiment of the presentdisclosure.

FIG. 6 is a block diagram for describing the second electronic devicewhich is in charge of each section by dividing tables in a store into aplurality of sections according to an embodiment of the presentdisclosure.

FIGS. 7A and 7B are views for describing group management methodsaccording to embodiments of the present disclosure.

FIGS. 8A and 8B are flowcharts for describing methods for transmittingand processing a group message in a store using a system, when anoperation server is a socket server according to embodiments of thepresent disclosure.

FIGS. 9A and 9B are flowcharts for describing a method for transmittingand processing a group message in a store using a system, when anoperation server is a message push server according to embodiments ofthe present disclosure.

DETAILED DESCRIPTION OF EMBODIMENTS

The above and other aspects, features, and advantages of the presentinvention will become apparent from the detailed description of thefollowing embodiments in conjunction with the accompanying drawings.However, it should be understood that the present invention is notlimited to the following embodiments and may be embodied in differentways, and that the embodiments are given to provide complete disclosureof the invention and thorough understanding of the present invention tothose skilled in the art. The scope of the present invention is definedonly by the claims.

It will be understood that each block of the flowchart illustrationsand/or block diagrams, and combinations of blocks in the flowchartillustrations and/or block diagrams may be performed by algorithms orcomputer program instructions including firmware, software, or hardware.These algorithms or computer program instructions may be provided in aprocessor of a general purpose computer, a special purpose computer, orother programmable digital signal processing devices, such that theinstructions, which may be executed by a processor of a computer orother programmable data processing device, generate means for performingthe functions described in each block of the block diagram or each stepof the flowchart. These algorithms or computer program instructions mayalso be stored in a computer usable or computer readable memory that candirect a computer or other programmable data processing devices toexecute the functions in a particular manner, thereby it is alsopossible for the instructions stored in the computer usable or computerreadable memory to produce commands including instruction means forperforming the functions described in each block of the block diagram oreach step of the flowchart. The computer program instructions may alsobe loaded onto a computer or other programmable data processing devices,such that a series of operating steps may be performed on the computeror other programmable data processing devices to create a processexecuted by the computer. Therefore, the instructions that direct hefunctions of the computer or other programmable data processing devicesmay be steps for executing the functions described in each block of theblock diagram or each step of the flowchart.

In addition, each block of the block diagram or each step of theflowchart may represent a portion of each of a module, a segment, or acode, which includes one or more executable instructions for executingspecified logical function(s). In addition, it should also be noted thatin some alternative embodiments, the functions mentioned in the blocksof the block diagram or steps of the flowchart may occur out of order.For example, two blocks or steps illustrated in succession may besubstantially performed at the same time, or the blocks or steps maysometimes be performed in reverse order according to the functions.

Like reference numerals refer to like elements throughout thespecification.

Each of the features of various embodiments of the present invention maybe merged or combined with each other partially or entirely, and asthose skilled in the art will clearly understand, the embodiments may beoperated in conjunction with each other and driven in various manners,and the respective embodiments may be embodied independently from eachother, or may be embodied in relation to each other.

Hereinafter, various embodiments of the present invention will bedescribed in detail with reference to the accompanying drawings.

FIG. 1 is a view for describing an overall system for transmitting andprocessing a group message in a store according to an embodiment of thepresent disclosure. First, as illustrated in FIG. 1, the system fortransmitting and processing the group message in the store may include afirst electronic device 110, an access point (AP) 120, a message server130, an operation server 140, a manager electronic device 150, and asecond electronic device 160.

The first electronic device 110 may include, for example, but notlimited to, one or more of a call bell and an electronic menu, which canbe disposed near or placed on one of a plurality of tables located inthe store and an electronic device of a customer of the store, such as acustomer who uses the electronic device in the store. For example, thefirst electronic device 110 may include any one of a variety ofelectronic devices such as a smart phone, a tablet PC, a laptopcomputer, a desktop computer and the like.

For example, the first electronic device 110 may transmit a servicerequest signal input from a customer who uses the first electronicdevice 110, such as any one of the plurality of tables located in thestore, to the AP 120.

Herein, the service request signal may be, for instance, but not limitedto, a signal corresponding to a service request received from thecustomer who is present or near the store. For example, when a servicerequest received from the customer is a service request for an order ofa specific menu, the service request signal may be a signalcorresponding to the order of the specific menu.

The AP 120 may receive the service request signal from the firstelectronic device 110 and transmit table group section information,table number information, and the service request signal of a table inwhich the first electronic device is located to the message server 130.

The AP 120 specifies the first electronic device 110 that transmittedthe service request signal among the plurality of first electronicdevice 110. For instance, a specific frame of the service request signalreceived by the AP 120 from the first electronic device 110 may includetable group section information, table number information, and the likeof the table in which the first electronic device 110 is located.

Herein, the table group section information may be information includinga plurality of sections in which the plurality of tables located in thestore are divided into a single section having the number of tables setbased on positions of the tables and the number of seats.

The table number information is unique number information set in thetables located in the store in advance or a preset table identifierassigned to each of the tables located in the store.

The message server 130 may be a server that is configured to reduce aburden on the operation server 140 so that the operational server 140process web documents only, and may process a dynamic content and a webapplication program service by reading and processing a developmentlanguage such as asp, php, jsp, and the like, for example.

For instance, after receiving the table group section information, thetable number information, and the service request signal from the AP120, the message server 130 may analyze the service request signal togenerate a service message corresponding to the service request signal,and may transmit at least three of serial number information of thesecond electronic device 160 carried by at least one staff in charge ofthe table group section in which the first electronic device 110 islocated, login information of the second electronic device 160, tablenumber information, the service request signal and the service messageof the table in which the first electronic device 110 is located to theoperation server 140.

In an exemplary embodiment, when the operation server 140 is a socketserver, the message server 130 may transmit the serial numberinformation or login information of the second electronic device 160carried by at least one staff in charge of the table group section inwhich the first electronic device 110 is located, the table numberinformation and the service request signal of the table in which thefirst electronic device 110 is located to the operation server 140.

In another exemplary embodiment, if the operation server 140 is amessage push server, the message server 130 may transmit the serialnumber information or login information of the second electronic device160 carried by at least one staff in charge of the table group sectionin which the first electronic device 110 is located, the table numberinformation and the service message of the table in which the firstelectronic device 110 is located to the operation server 140.

Herein, the serial number information is, for example, but not limitedto, unique information that can identify the second electronic device160 carried by at least one staff in charge of the table group sectionin which the first electronic device 110 is located.

In addition, the service message is, for instance, but not limited to, amessage indicating a service requested by the customer such as aspecific service request message, an inquiry message, a staff callmessage and an order message.

Further, the message server 130 may also detect the serial numberinformation or login information of the second electronic device 160carried by at least one staff in charge of the table group section inwhich the first electronic device 110 is located.

In addition, the message server 130 may detect the serial numberinformation or login information of the second electronic device 160that has performed first another service request from another customeramong the second electronic devices 160 carried by at least one staff incharge of the table group section in which the first electronic device110 is located, and transmit at least three of the serial numberinformation or login information of the detected second electronicdevice 160, the table number information, the service request signal andthe service message of the table in which the first electronic device110 is located to the operation server 140.

In an exemplary embodiment, when the operation server 140 is the socketserver, the message server 130 may transmit the serial numberinformation or login information of the second electronic device 160that has performed first another service request from another customeramong the second electronic devices 160 carried by at least one staff incharge of the table group section in which the first electronic device110 is located, the table number information and the service requestsignal of the table in which the first electronic device 110 is locatedto the operation server 140.

In another exemplary embodiment, when the operation server 140 is themessage push server, the message server 130 may transmit the serialnumber information or login information of the second electronic device160 that has performed first another service request from anothercustomer among the second electronic devices 160 carried by at least onestaff in charge of the table group section in which the first electronicdevice 110 is located, the table number information and the servicemessage of the table in which the first electronic device 110 is locatedto the operation server 140.

In addition, if it is determined that there is one second electronicdevice 160 carried by at least one staff in charge of the table groupsection in which the first electronic device 110 is located, the messageserver 130 detects the serial number information or login information ofone second electronic device 160, and the serial number information orlogin information of at least one third electronic device in charge ofthe preset table group section among the remaining table group sectionsother than the table group section in which the first electronic device110 is located, and transmits at least four of the serial numberinformation or login information of the detected one second electronicdevice 160, the serial number information or login information of thethird electronic device, the table number information, the servicerequest signal and the service message of the table in which the firstelectronic device 110 is located to the operation server 140.

In an exemplary embodiment, when the operation server 140 is the socketserver, the message server 130 may transmit the serial numberinformation or login information of the detected one second electronicdevice 160, the serial number information or login information of thethird electronic device, the table number information and the servicerequest signal of the table in which the first electronic device 110 islocated to the operation server 140.

In another exemplary embodiment, when the operation server 140 is themessage push server, the message server 130 may transmit the serialnumber information or login information of the detected one secondelectronic device 160, the serial number information or logininformation of the third electronic device, the table number informationand the service message of the table in which the first electronicdevice 110 is located to the operation server 140.

In addition, by analyzing the received service request signal, when itis determined that the analyzed service request signal is a preseturgent message, the message server 130 may request the operation server140 to transmit the table number information of the table in which thefirst electronic device 110 is located, and may simultaneously transmitthe urgent message in a group to all the electronic devices carried byall staff in the store.

The operation server 140 may receive at least three of the serial numberinformation or login information of the second electronic device 160,the table number information, the service request signal and the servicemessage of the table in which the first electronic device 110 is locatedfrom the message server 130, and may transmit the table numberinformation and the service message of the table in which the firstelectronic device is located to at least one second electronic device160 among the second electronic devices 160 having the serial number orthe login information, respectively.

In an exemplary embodiment, when the operation server 140 is the socketserver, the operation server 140 may receive the serial numberinformation or login information of the second electronic device 160,the table number information and the service request signal of the tablein which the first electronic device 110 is located from the messageserver 130, then may generate a service message to transmit the tablenumber information and the service message to at least one of the secondelectronic device 160 among the second electronic devices 160 having theserial number information or login information.

In another exemplary embodiment, when the operation server 140 is themessage push server, the operation server 140 may receive the serialnumber information or login information of the second electronic device160, the table number information and the service message of the tablein which the first electronic device 110 is located from the messageserver 130, and may transmit the table number information and theservice message of the table in which the first electronic device islocated to at least one of the second electronic device 160 among thesecond electronic devices 160 having the serial number information orlogin information.

Herein, the operation server 140 may transmits the table numberinformation and the service message of the table in which the firstelectronic device 110 is located to at least one of the secondelectronic device 160 among the second electronic devices 160 having theserial number information or login information. For example, theoperation server 140 may transmit the table number information and theservice message of the table in which the first electronic device 110 islocated in a group to all the second electronic devices 160 having theserial number information or login information, and may transmit thetable number information and the service message thereof to any one ofthe second electronic devices 160.

In addition, the operation server 140 may transmits the table numberinformation and the service message of the table in which the firstelectronic device 110 is located to the second electronic device 160that has performed first another service request from another customer.

Further, if it is determined that the service message has failed to betransmitted as a result of transmitting the service message to onesecond electronic device 160, the operation server 140 may transmits thetable number information and the service message of the table in whichthe first electronic device 110 is located to any one device of themanager electronic device and the third electronic device.

In addition, the operation server 140 may transmit the table numberinformation and the service message of the table in which the firstelectronic device 110 is located to all the second electronic devices160 having the serial number information or login information.

Further, the operation server 140 may receive a request to transmit theurgent message from the message server 130 to all electronic devicescarried by all staff in a group, thus to transmit the table numberinformation and the urgent message in which the first electronic device110 is located to all electronic devices carried by all staff in agroup. In an exemplary embodiment, when the operation server 140 is thesocket server, the operation server 140 may perform a pairing with thesecond electronic device 160, and receive the serial number informationor login information of the second electronic device 160 carried by atleast one staff in charge of the table group section in which the firstelectronic device 110 is located, the table number information and theservice request signal of the table in which the first electronic device110 is located from the message server 130, and may simultaneouslyreceive a request to transmit the service message to the secondelectronic device 160, then may generate a service message to transmitit to the second electronic device 160.

In another exemplary embodiment, when the operation server 140 is themessage push server, the operation server 140 may receive the serialnumber information or login information of the second electronic device160 carried by at least one staff in charge of the table group sectionin which the first electronic device 110 is located, the table numberinformation and the service message of the table in which the firstelectronic device 110 is located from the message server 130, and maysimultaneously receive a request to push it to the second electronicdevice 160, then may push the service message received from the messageserver 130 to the second electronic device 160.

The manager electronic device 150 is, for example, but not limited to,an electronic device that manages electronic devices carried by thestaff in the store. For example, the manager electronic device 150 mayinclude any one of a variety of electronic devices such as a smartphone, a tablet PC, a laptop computer, and a desktop computer.

For instance, if the operation server 140 has failed to transmit theservice message as a result of transmitting the service message to thesecond electronic device 160, the manager electronic device 150 mayreceive the table number information and the service message of thetable in which the first electronic device 110 is located from theoperation server 140.

The second electronic device 160 is, for instance, but not limited to,an electronic device carried by at least one staff in charge of thetable group section in which the first electronic device 110 is located.For example, the second electronic device 160 may include any one of avariety of electronic devices such as a smart phone and a wearabledevice.

For example, the second electronic device 160 may receive the tablenumber information and the service message of the table in which thefirst electronic device 110 is located from the operation server 140.Also, when the operation server 140 is the socket server, the secondelectronic device 160 may perform a pairing with the operation server140.

In addition, if it is determined that another second electronic device160 among the second electronic devices 160 has confirmed the receptionof the service message or the acceptance of a content of the servicemessage, the second electronic device 160 may change a state of thereceived service message to a preset state, or deletes the servicemessage from a call list including the requests of the customer.

In one embodiment, the second electronic device 160 may transmit thereceived service message to another device. For example, if the secondelectronic device 160 cannot process the service received by a userthereof, the second electronic device 160 may transmit the servicemessage to another device according to the selection of the user. Asanother example, if the service message is not received or accepted fora predetermined time, the second electronic device 160 may automaticallytransmit the service message to another device.

In one embodiment, the service message to be transmitted may includeinformation indicating that the service message has been transmittedwithout being processed by another device. The device that has receivedthe service message may request the user to preferentially process theservice message.

In addition, the service message may include information on importanceor priority thereof. For example, the service message having a higherimportance task that needs to be processed faster may includeinformation on a higher importance. In this case, the second electronicdevice 160 may sort and display the service messages in order of theimportance in displaying the received service messages.

Further, since a service message that has consumed much time fromreceiving needs to be processed faster, the importance of each servicemessage may be set so as to increase over time. Specific relatedoperations of the second electronic device 160 will be described indetail below.

FIG. 2 is a block diagram illustrating a configuration of a firstelectronic device according to an embodiment of the present disclosure.First, as illustrated in FIG. 2, a first electronic device 200 mayinclude a communication unit 210, an input unit 220, an output unit 230,a storage unit 240, and a controller 250.

The communication unit 210 may be configured to communicate withcomputers, servers, portable terminals and the like. The communicationunit 210 may be, for example, but not limited to, a wireless or wiredcommunication terminal. For instance, the communication unit 210 maytransmit a service request signal corresponding to the service requestreceived from the customer, who is the user of the first electronicdevice 200, to the AP 120.

The input unit 220 may be configured to provide an input interface tothe user of the first electronic device 200. For example, the input unit220 may be configured to receive various information from the user. Forexample, the input unit 220 may include one or more of a keyboard, amouse, a touch device and the like. Alternatively, the input unit 220may be formed integrally with the output unit 230. For instance, theinput unit 220 and the output unit 230 may be formed integrally witheach other in a form of a touch screen.

In an exemplary embodiment, the input unit 220 may receive a servicerequest signal from the customer who is a user of the first electronicdevice 200. For example, when the input unit 220 is a call bell, a bellfor requesting a specific service may be input. When the input unit 220is an electronic menu, letters, symbols, shortcut keys and the like forrequesting a specific service may be input. Further, when the input unit220 is an electronic device of the customer who is the user, characters,symbols, and various order keys may be input.

The output unit 230 may include the input unit 220. The output unit 230provides an output interface to the user. For example, the output unit230 may be configured to display various screens while providing theoutput interface to the user, and may include a liquid crystal display,an organic light emitting display or the like.

The storage unit 240 may be configured to store various informationaccording to a control of the controller 250. For example, the storageunit 240 may include memory and a computer readable medium.

The controller 250 performs various functions for the first electronicdevice 200 by executing various software programs, and performsprocessing and control for voice communication and data communication.

FIG. 3 is a block diagram schematically illustrating a configuration ofa second electronic device according to an embodiment of the presentinvention. First, as illustrated in FIG. 3, a second electronic device300 may include a communication unit 310, an input unit 320, an outputunit 330, a storage unit 340 and a controller 350.

The communication unit 310 may communicate with computers, servers, orportable terminals. The communication unit 210 may be, for example, butnot limited to, a wireless or wired communication terminal. For example,the communication unit 310 may receive the table number information andthe service message of the table in which the first electronic device110 is located from the operation server 140.

In addition, if it is determined that an input of an acceptance buttonhas been received by receiving the service message, the communicationunit 310 may transmit a recognition signal indicating that the firstelectronic device 110 has recognized to the first electronic device 110,and when receiving a response confirmation signal for the recognitionsignal from the first electronic device 110, the communication unit 310may transmit a service completion signal to the message server 130.

The input unit 320 may provide an input interface to the user of thesecond electronic device 300. For example, the input unit 320 may beconfigured to receive various information from the user of the secondelectronic device 300, and may include a keyboard, a mouse, a touchdevice and the like. Alternatively, the input unit 320 may be integrallyformed with the output unit 330. For example, the input unit 320 and theoutput unit 330 may be integrally formed in a form of a touch screen.

In an exemplary embodiment, the output unit 330 may include an inputunit 320. The output unit 330 may provide an output interface to theuser of the second electronic device 300. For example, the output unit330 may be configured to display various screens or interfaces whileproviding the output interface to the user, and may include, forexample, but not limited to, a liquid crystal display, an organic lightemitting display and the like.

The storage unit 340 may be configured to stores various informationaccording to the control of the controller 350. For example, the storageunit 340 may include memory and a computer readable medium.

The controller 350 executes various software programs to perform variousfunctions for the second electronic device 300, and performs processingand control for voice communication and data communication.

For instance, when another second electronic device 300 among the secondelectronic devices 300 had confirmed the reception of the servicemessage or has accepted the content of the service message, thecontroller 350 may change the state of the received service message to apreset state, or delete the service message from the call list includingthe requests of the customer.

FIG. 4 is a block diagram schematically illustrating a configuration ofa message server according to an embodiment of the present invention.First, as illustrated in FIG. 4, the message server 400 may include acommunication unit 410, a storage unit 420 and a controller 430.

First, the communication unit 410 may communicate with the computers,servers, or portable terminals. The communication unit 410 may be, forexample, but not limited to, a wireless or wired communication terminal.For example, after receiving the table group section information, thetable number information, and the service request signal from the AP120, the communication unit 410 may transmit the serial numberinformation or login information of the second electronic device 160carried by at least one staff in charge of the table group section inwhich the first electronic device 110 is located, the table numberinformation, the service request signal and the service message of thetable in which the first electronic device 110 is located to theoperation server 140.

Further, the communication unit 410 may transmit at least three of theserial number information or login information of the second electronicdevice 160 detected by the controller 430, the table number information,the service request signal and the service message of the table in whichthe first electronic device 110 is located to the operation server 140.

In addition, the communication unit 410 may transmit at least four ofthe serial number information or login information of one secondelectronic device detected by the controller 430, the serial numberinformation or login information of the third electronic device, thetable number information, the service request signal and the servicemessage of the table in which the first electronic device 110 is locatedto the operation server 140.

In addition, if it is determined that the service request signalanalyzed by the controller 430 is the preset urgent message, thecommunication unit 410 may request the operation server 140 to transmitthe table number information of the table in which the first electronicdevice 110 is located, and simultaneously transmit the urgent message toall electronic devices carried by all staff in a group.

The storage unit 420 may be configured to store various types ofinformation according to the control of the controller 430. For example,the storage unit 420 may include memory and a computer readable medium.

The controller 430 performs various functions for the message server 400by executing various software programs, and performs processing andcontrol for voice communication and data communication.

For example, the controller 430 may analyze the service request signaland generate a service message corresponding to the service requestsignal.

In addition, the controller 430 may detect the serial number informationor login information of the second electronic device carried by at leastone staff in charge of the table group section in which the preset firstelectronic device 110 is located.

Additionally, the controller 430 may detect the serial numberinformation or login information of the second electronic device 160that has performed first another service request from another customeramong the second electronic devices 160 carried by at least one staff incharge of the table group section in which the first electronic device110 is located.

In addition, if it is determined that there is one second electronicdevice 160 carried by at least one staff in charge of the table groupsection in which the first electronic device 110 is located, thecontroller 430 may detect the serial number information or logininformation of the one second electronic device, and the serial numberinformation or login information of at least one third electronic devicein charge of the preset table group section among the remaining tablegroup sections other than the table group section in which the firstelectronic device is located.

In addition, the controller 430 may analyzes whether the receivedservice request signal is a preset urgent message.

FIG. 5 is a block diagram schematically illustrating a configuration ofan operation server according to an embodiment of the presentdisclosure. First, as illustrated in FIG. 5, an operation server 500 mayinclude a communication unit 510, a storage unit 520 and a controller530.

First, the communication unit 510 may communicate with the computers,servers, or portable terminals. The communication unit 510 may be, forexample, but not limited to, a wireless or wired communication terminal.For example, the communication unit 510 may receive at least three ofthe serial number information or login information, the table numberinformation, the service request signal and the service message of thesecond electronic device 160 from the message server 130, and maytransmit at least one of the table number information and the servicemessage to at least one second electronic device 160 among the secondelectronic devices 160 having the serial number information or logininformation.

In addition, the communication unit 510 may transmit the table numberinformation and the service message of the table in which the firstelectronic device 110 is located to the second electronic device 160that has performed first another service request from another customer.

Further, if it is determined that the service message has failed to betransmitted as a result of transmitting the service message to onesecond electronic device 160, the communication unit 510 may transmitthe table number information and the service message of the table inwhich the first electronic device 110 is located to at least one of themanager electronic device 150 and the third electronic device.

Further, the communication unit 510 may transmit the table numberinformation and the service message of the table in which the firstelectronic device 110 is located to all the second electronic devices160 having the serial number information or login information.

In addition, the communication unit 510 may receive a request totransmit the urgent message from the message server to all electronicdevices carried by all staff in a group, thus to transmit the tablenumber information and the urgent message of the table in which thefirst electronic device 110 is located to all electronic devices carriedby all staff in a group.

In an exemplary embodiment, when the operation server 500 is the socketserver, the communication unit 510 may perform a pairing with the secondelectronic device 160, and may receive the serial number information orlogin information of the second electronic device 160 carried by atleast one staff in charge of the table group section in which the firstelectronic device 110 is located, the table number information and theservice request signal of the table in which the first electronic device110 is located from the message server 130, and simultaneously receive arequest to transmit the service message to the second electronic device160, thus to transmit it to the second electronic device 160.

In another exemplary embodiment, when the operation server 500 is themessage push server, the communication unit 510 may receive the serialnumber information or login information of the second electronic device160 carried by at least one staff in charge of the table group sectionin which the first electronic device 110 is located, the table numberinformation and the service message of the table in which the firstelectronic device 110 is located, and may simultaneously receive arequest to push to the second electronic device 160, thus to push theservice message received from the message server 130 to the secondelectronic device 160.

The storage unit 520 may be configured to store various informationaccording to the control of the controller 530. For example, the storageunit 520 may include memory and a computer readable medium.

The controller 530 executes various software programs to perform variousfunctions for the operation server 500, and performs processing andcontrol for voice communication and data communication.

For example, when the operation server 500 is the socket server, thecontroller 530 may receive a request from the message server 130 totransmit the service message to the second electronic device 160, andgenerates a service message.

FIG. 6 is a block diagram for describing a second electronic devicewhich is in charge of each section by dividing tables in a store into aplurality of sections according to an embodiment of the presentdisclosure.

First, as illustrated in FIG. 6, the table group section includes aplurality of sections in which the plurality of tables located in thestore are divided into a single section having the number of tables setbased on positions of the tables and the number of seats. Specifically,the sections are divided into a single section having the number oftables set based on the total number of seats of the tables located inthe store, the position of each table, the number of staff working inthe store, an operating time and the day of week and the like.

For example, a case, in which the total number of tables in arectangular-shaped store is 28, wherein first to fourth tables capableof seating five customers are arranged in each of four corners, and afifth table capable of seating eight customers is arranged in a center,will be described below.

First, in the above-described example, in weekday morning hours having arelatively small number of customers, the first and second tables may beset as a first section which is a single section, the third and fourthtables may be set as a second section which is another section, and thefifth table may be set as a third section which is the last section.

On the other hand, in the above-described example, in weekday eveningsor weekends having a relatively large number of customers, the first tofifth tables may be set as the first to fifth sections, respectively.

In addition, the table sections may be set to be further subdivided whenthere are many staff working in the store, while setting of the tablesections may be set not to be subdivided, when there are few staffworking in the store.

For example, the setting of the table section may be a concept which canbe changed based on the total number of seats of the tables located inthe store, the position of each table, the number of staff working inthe store, an operating time and the day of week and the like.

Also, the second electronic device may be a variety of electronicdevices carried by at least one staff in charge of the table groupsection in which the first electronic device is located. For example,the staff in the store may provide the services to the customers withthe second electronic device worn on a wrist in a form of a wearabledevice, respectively.

In an embodiment of the present disclosure, the plurality of tables inthe store are grouped in a single section, respectively, as well as thesecond electronic devices carried by staff in the store are also groupedso that the staff are in charge of each section.

For example, as illustrated in FIG. 6, a case, in which the number oftables in the store is five, wherein a first table 611 and a secondtable 612 are set as a first section 610, and third to fifth tables 621,622 and 623 are set as a second section 620, as well as a total of sevenstaff are in the store, and each staff provides the service to thecustomers with an electronic device worn on a wrist in a form of thewearable device, will be described below.

In the example described above, three second electronic devices 613 maybe grouped to be in charge of the service of the customers in the firstsection 610, and four third electronic devices 624 may be grouped to bein charge of the service of the customers in the second section 620.

As described above, in the embodiment of the present disclosure, sincethe plurality of tables in the store are grouped in a single section,respectively, as well as the second electronic devices carried by staffin the store are also grouped so that the staff are in charge of eachsection, there is an advantage of being capable of providing thecustomers the customized service.

FIGS. 7A and 7B are views for describing a group management methodaccording to embodiments of the present disclosure. First, FIG. 7A is aview for describing contents of managing the group in a method of movinga table list according to an embodiment of the present disclosure.

In a manager electronic device, the tables in the store may be groupedinto a single section, respectively, and the number of staff and thestaff in charge of each group may be specified.

For example, as illustrated in FIG. 7A, the manager electronic devicemay receive a command to perform a group modification from a manager,and may display a table window capable of performing the setting ofsections for the tables in the store and a modification thereof, and areceiver window capable of performing the setting of staff in charge ofeach group and the modification thereof.

For example, the manager electronic device may receive a designation ofthe section and the table from the manager, and then may receive aselection of a shift key 710 to perform the setting of sections for thetables in the store and a modification thereof.

In addition, the manager electronic device may receive a designation ofthe staff from the manager, and then may receive the selection of ashift key 720 to perform the setting of staff in charge of a specificgroup and the modification thereof.

Thereafter, the manager electronic device may receive an input of astorage key 730 or a cancel key 740 according to the selection of themanager, and may store or cancel the input and modified contents,respectively.

FIG. 7B is a view for describing contents of managing the groups in adrag and drop method according to an embodiment of the presentdisclosure. In a manager electronic device, the tables in the store maybe grouped into a single section, respectively, and the number of staffand the staff in charge of each group may be specified.

For example, as illustrated in FIG. 7B, the manager electronic devicemay receive a command to perform a group modification from a manager,and may display an entire electronic device 750 carried by an entirestaff in the store and respective sections 760, 770, 780 and 790 in auser interface (UI) manner.

Thereafter, the manager electronic device may receive selection of oneof the electronic devices 750 according to the selection of the manager,and drop the selected electronic device in a section region to bedesignated in the dragged state, then the selected electronic device maybe grouped into the designated section.

According to some exemplary embodiments of the present disclosure, themanager may easily set and modify the section and the staff by using theshift key, or the drag and drop method, thus there may be an advantageof improving the convenience of the user.

FIGS. 8A and 8B are flowcharts for describing methods for transmittingand processing a group message in a store using a system, when aoperation server is a socket server according to embodiments of thepresent disclosure. First, as illustrated in FIGS. 8A and 8B, the secondelectronic device performs a connection step (811) with the socketserver. For example, when the second electronic device requests theconnection to the socket server and then a store login step is completedby a specific staff, the socket server may verify the login information.Then, when the verification is completed, pairing between the secondelectronic device and the socket server may be completed to connect witheach other.

Thereafter, at the step (812), the first electronic device may receivean input of a service request from the customer. For example, the firstelectronic device may receive an input of a service request from thecustomers, such as service requests, inquiries, calls and orders. Atthis time, the first electronic device may include a call bell and anelectronic menu, which are placed on the table, and a customer's ownelectronic device.

At the step (813), the first electronic device may transmit a servicerequest signal to the AP. For example, the first electronic device mayconvert the service request received from the customer who uses thetable into a service request signal corresponding to the servicerequest, and may transmit the converted service request signal to theAP.

At the step (814), the AP may transmit the table group sectioninformation, the table number information and the service request signalof the table in which the first electronic device is located to themessage server. For example, a specific frame of the service requestsignal received from the first electronic device by the AP may includethe table group section information and the table number information ofthe table in which the first electronic device is located. Thereby, theAP may transmit the table group section information, the table numberinformation and the service request signal to the message server.

At the step (815), the message server may detect the serial numberinformation or login information of the second electronic device and mayanalyze the service request signal to generate a service message. Forinstance, the message server may detect the serial number information orlogin information of the second electronic device in order to identifythe electronic device of the staff in charge of the section to which thetable of the customer who has input the service request belongs.

At the step (816), the message server may transmit the serial numberinformation or login information of the second electronic device, thetable number information and the service request signal of the table inwhich the first electronic device is located to the socket server. Forinstance, the message server may request the socket server to transmitthe serial number information or login information of the secondelectronic device carried by at least one staff in charge of the tablegroup section in which the first electronic device is located, the tablenumber information and the service request signal of the table in whichthe first electronic device is located to the socket server, andsimultaneously transmit the service message to the second electronicdevice.

If it is determined to be a preset urgent message as a result ofanalyzing the service request signal by the message server, the messageserver may request the socket server to transmit the table numberinformation of the table in which the first electronic device islocated, and simultaneously transmit the urgent message to theelectronic devices carried by all the staff in the store in a group.

According to an embodiment of the present disclosure, when the servicerequest of the customer is urgent, the message server may transmit theurgent message to the electronic devices of all staff in the store, suchthat there is an advantage that the safety of the customer may beimproved and negligence may be prevented.

In the message server, if it is determined that there is one secondelectronic device carried by at least one staff in charge of the tablegroup section in which the first electronic device is located, themessage server may detect the serial number information or logininformation of the one second electronic device, and serial numberinformation or login information of at least one third electronic devicewhich is in charge of the preset section among the remaining sectionsother than the table group section in which the first electronic deviceis located. Then, the message server may transmit the serial numberinformation or login information of the detected one second electronicdevice, the serial number information or login information of the thirdelectronic device, and the table number information and the servicemessage of the table in which the first electronic device is located tothe socket server.

The reason is that, if it is determined that the service message hasfailed to be transmitted in the socket server later on as a result oftransmitting the service message to the one second electronic device,the message server may transmit the table number information and theservice message of the table in which the first electronic device islocated to the manager electronic device and the third electronic devicein charge of other sections.

According to an embodiment of the present disclosure, when there is onlyone staff in charge of one section, it may prepare for a case in whichthe service message cannot be transmitted due to a network problem, apower problem, and a staff who does not wear the electronic device,thereby achieving an advantage of improving the safety.

At the step (817), the socket server generates a service message. Forexample, the socket server may receive a request from the message serverto transmit the service message to the second electronic device, and maygenerate a service message.

At the step (818), the socket server may transmit the table numberinformation and the service message of the table in which the firstelectronic device is located to the second electronic device. At thistime, the socket server may transmit the service messages to all thesecond electronic devices in charge of the section to which the firstelectronic device belongs, or may transmit the service message to anyone of the second electronic devices.

For example, when the customer is a customer who needs for the staff topay them particular attention, such as a VIP, elderly and the infirm,children, pregnant women, and disabled persons, the socket server maytransmit the service message to all the second electronic devices incharge of the section to which the first electronic device belongs.

When the socket server receives a request to transmit an urgent messageto all the electronic devices carried by the staff in a group from themessage server, the socket server may transmit the urgent message to allthe electronic devices carried by all the staff in a group.

On the other hand, when the socket server receives the serial numberinformation or login information of the second electronic device thathas performed first another service request from another customer amongthe second electronic devices from the message server, the socket servermay transmit the table number information and the service message of thetable in which the first electronic device is located only to the secondelectronic device that has performed first another service request fromanother customer.

According to an embodiment of the present disclosure, when the customeris a customer who needs to be paid particular attention, there is anadvantage that the service message may be transmitted in a group to theelectronic devices of all the staff in charge of the section, therebyproviding a more particular service.

In addition, according to an embodiment of the present disclosure, sincea service response time of the staff is considered by allowing a staffwho has responded first to the customer among the staff who are incharge of one section to perform a new service request, there may be anadvantage that the customer may receive the best service, and the staffmay respond to the customer in an unhurried manner.

At the step (819), the socket server transmits a processing result tothe message server, and then at the step (820) the message serverreceives the processing result from the socket server to transmit it tothe AP.

At the step (821), the second electronic device may notify the staff,which is a user, of a reception of the service message, and thenreceives selection of the notification.

At the step (822), when at the step (822) the second electronic devicemay request a call list to the message server according to the selectionof the staff who is the user, at the step (823) the message server maytransmit the call list to the second electronic device. Herein, the calllist may refer to, for example, but not limited to, a list in whichvarious service requests received from the customers are recorded.

At the step (824), the second electronic device may receive selection ofan accept button according to the selection of the staff who is theuser. For instance, the second electronic device may receive the calllist transmitted from the message server, and may receive selection ofan accept button after displaying the call list.

Then, when at the step (825) the second electronic device transmits theprocessing result to the message server, at the step (826) the messageserver may process the request.

Thereafter, the second electronic device may recognize the servicemessage at the step (827), and may transmit the processing result to thefirst electronic device at the step (828), then the first electronicdevice may transmit a beacon signal to the second electronic device atthe step (829).

Thereafter, the second electronic device may complete the recognition atthe step (830) and may transmit the recognition result to the messageserver at the step (831), then the message server may process therequest at the step (832), and may transmit the processing result to thesecond electronic device at the step (833).

FIGS. 9A and 9B are flowcharts for describing methods for transmittingand processing a group message in a store using a system, when anoperation server is a message push server according to embodiments ofthe present disclosure. First, as illustrated in FIGS. 9A and 9B, at thestep (911), the first electronic device may receive an input of aservice request from a customer. For example, the first electronicdevice may receive an input of a service request from customers, such asdetailed service requests, inquiries, calls and orders. For instance,the first electronic device may include the call bell and the electronicmenu, which are placed on the table, and the customer's own electronicdevice.

Thereafter, at the step (912), the first electronic device may transmita service request signal to the AP. For example, the first electronicdevice may convert the service request received from the customer whouses the table into a service request signal corresponding to theservice request, and may transmit the converted service request signalto the AP.

Then, at the step (913), the AP may transmit the table group sectioninformation, the table number information, and the service requestsignal to the message server. For instance, a specific frame of theservice request signal received from the first electronic device by theAP may include the table group section information, and the table numberinformation of the table in which the first electronic device islocated. The AP may transmit the table group section information, thetable number information, and the service request signal to the messageserver.

Thereafter, at the step (914), the message server may detect the serialnumber information or login information of the second electronic device,may analyze the service request signal, and may generate a servicemessage. For example, the message server may detect the serial numberinformation or login information of the second electronic device inorder to identify the electronic device of the staff in charge of thesection to which the table of the customer who input the service requestbelongs.

Thereafter, at the step (915), the message server may transmit theserial number information or login information of the second electronicdevice, the table number information and the service message of thetable in which the first electronic device is located to the messagepush server. For example, the message server may request the messagepush server to transmit the serial number information or logininformation of the second electronic device carried by at least onestaff in charge of the table group section in which the first electronicdevice is located, the table number information and the service messageof the table in which the first electronic device is located, and maysimultaneously push the service message to the second electronic device.

If it is determined to be a preset urgent message as a result ofanalyzing the service request signal by the message server, the messageserver may request the message push server to transmit the table numberinformation of the table in which the first electronic device islocated, and simultaneously transmit the urgent message to theelectronic devices carried by all the staff in the store in a group.

If it is determined that there is one second electronic device carriedby at least one staff in charge of the table group section in which thefirst electronic device is located, the message server may detect theserial number information or login information of the one secondelectronic device, and serial number information or login information ofat least one third electronic device which is in charge of the presetsection among the remaining sections other than the table group sectionin which the first electronic device is located. Then, the messageserver may transmit the serial number information or login informationof the detected one second electronic device, the serial numberinformation or login information of the third electronic device, and thetable number information and the service message of the table in whichthe first electronic device is located to the message push server.

The reason is that, if it is determined that the service message hasfailed to be transmitted in the message push server later on as a resultof transmitting the service message to the one second electronic device,the message server may transmit the table number information and theservice message of the table in which the first electronic device islocated to the manager electronic device and the third electronic devicein charge of other sections.

Then, at the step (916), a message push server may push the table numberinformation and the service message of the table in which the firstelectronic device is located to the second electronic device. At thisstep, the message push server may transmit the service messages to allthe second electronic devices in charge of the section to which thefirst electronic device belongs, or may transmit the service message toany one of the second electronic devices.

For example, when a customer needs for the staff to pay them particularattention, such as a VIP, elderly and the infirm, children, pregnantwomen, and disabled persons, the message push server may transmit theservice message to all the second electronic devices in charge of thesection to which the first electronic device belongs.

When the message push server receives a request to transmit an urgentmessage to all the electronic devices carried by the staff in a groupfrom the message server, the message push server may transmit the urgentmessage to all the electronic devices carried by all the staff in agroup.

On the other hand, when the message push server receives the serialnumber information or login information of the second electronic devicethat has performed first another service request from another customeramong the second electronic devices from the message server, the messagepush server may transmit the table number information and the servicemessage of the table in which the first electronic device is locatedonly to the second electronic device that has performed first anotherservice request from another customer.

Thereafter, at the step (917), the message push server may transmit aprocessing result to the message server, and then at the step (918) themessage server may receive the processing result from the message pushserver to transmit it to the AP.

Substantially, at the step (920), the second electronic device maynotify the staff, which is a user, of a reception of the servicemessage, and then may receive a selection of the notification.

Thereafter, when the second electronic device requests a call list tothe message server according to the selection of the staff who is theuser at the step (921), the message server may transmit the call list tothe second electronic device at the step (922).

Thereafter, at the step (923), the second electronic device may receivea selection of an accept button according to the selection of the staffwho is the user. For instance, the second electronic device may receivethe call list transmitted from the message server, and may receive aselection of an accept button after displaying the call list.

Then, when the second electronic device transmits the processing resultto the message server at the step (924), the message server may processthe request at the step (925).

Thereafter, the second electronic device may recognize the servicemessage at the step (926), and may transmit the processing result to thefirst electronic device at the step (927), then the first electronicdevice may transmit a beacon signal to the second electronic device atthe step (928).

Thereafter, the second electronic device may complete the recognition atthe step (929), and may transmit the recognition result to the messageserver at the step (930), then the message server may process therequest at the step (931), and may transmit the processing result to thesecond electronic device at the step (932).

According to some embodiments of the present disclosure, a method andsystem may transmit service request information received from each tableto respective terminals in a store. However, the method and systemaccording to embodiments of the present disclosure are not limitedthereto, and embodiments of the present disclosure may also be appliedto all methods and systems, which have a configuration for transmittinga request message from a specific position (corresponding to the‘table’) or a specific subject (corresponding to the ‘first electronicdevice’) in a specific working space (corresponding to the ‘store’) to aperson in charge of receiving (corresponding to the ‘second electronicdevice’) corresponding thereto.

In addition, each block of the block diagram or each step of theflowchart may represent a portion of each of a module, a segment, or acode, which includes one or more executable instructions for executingspecified logical function(s). In addition, it should also be noted thatin some alternative embodiments, the functions mentioned in the blocksof the block diagram or steps of the flowchart may occur out of order.For example, two blocks or steps illustrated in succession may besubstantially performed at the same time, or the blocks or steps maysometimes be performed in reverse order according to the functions.

The steps of the method or algorithm described in connection with theembodiments disclosed herein may be directly embodied in a hardware orsoftware module, or in a combination thereof executed by a processor.The software module may reside in a RAM memory, a flash memory, a ROMmemory, an EPROM memory, an EEPROM memory, a register, a hard disk, aremovable disk, a CD-ROM or any other form of a storage medium known inthe art. An exemplary storage medium is coupled to the processor, andthe processor may be capable of reading information from the storagemedium, and writing information in the storage medium. Alternatively,the storage medium may be integrally formed with the processor. Theprocessor and the storage medium may reside within an applicationspecific integrated circuit (ASIC). The ASIC may reside within a userterminal. Alternatively, the processor and the storage medium may resideas an individual component in the user terminal.

While the embodiments of the present invention will be described indetail with reference to the accompanying drawings, the presentinvention is not limited to the above-described embodiments, and it willbe understood by those skilled in the art that various modifications maybe made without departing from the technical idea and characteristics ofthe invention. Accordingly, it should be understood that the embodimentsdisclosed in the present invention are only intended to describe thepresent invention, and the scope of the technical idea of the presentinvention is not limited by the above-described embodiments. Therefore,it should be understood that the embodiments described herein are onlyintended to illustrate the present invention and are not intended tolimit the scope thereof in all aspects. The scope of the presentinvention to be protected should be interpreted by accompanying claims,and it should be interpreted that all technical scope within theequivalent scope thereto are included within the scope and spirit of thepresent invention.

1-25. (canceled)
 26. A system for processing a group message in a store,comprising: a first electronic device associated with one of tables ofthe store, the first electronic device configured to receive a servicerequest from a customer and transmit a service request signalcorresponding to the received service request to an access point (AP);the AP configured to receive the service request signal from the firstelectronic device, and transmit table number information and thereceived service request signal; a message server configured to receivethe table number information and the service request signal from the AP,generate a service message corresponding to the service request signal,and transmit to an operation server the table number information and theservice message corresponding to the service request signal; and theoperation server configured to: receive, from the message server, thetable number information and the service message of the one of tablesassociated with the first electronic device, transmit the table numberinformation and the service message of the one of tables associated withthe first electronic device to at least one of second electronic devicesassociated with at least one of staffs in charge of a table groupsection including the one of tables associated with the first electronicdevice, check whether or not acceptance or rejection of processing thereceived service request is received from the at least one of secondelectronic devices associated with the at least one of staffs in chargeof the table group section including the one of tables associated withthe first electronics device for a predetermined time, and when theoperation server receives the rejection of processing the receivedservice request or does not receive the acceptance of processing thereceived service request from the at least one of second electronicdevices associated with the at least one of staffs in charge of thetable group section including the one of tables associated with thefirst electronics device for the predetermined time, transmit the tablenumber information and the service message of the one of tablesassociated with the first electronic device to a third electronic deviceassociated with another of the staffs.
 27. The system according to claim26, wherein: the service message of the one of tables associated withthe first electronic device includes importance or priority of theservice request, and the at least one of second electronic devicesassociated with the at least one of staffs in charge of the table groupsection including the one of tables associated with the first electronicdevice is configured to sort and display the service message accordingto the importance or priority of the service request included in theservice message received from the operation server.
 28. The systemaccording to claim 27, wherein the importance or priority of the servicerequest included in the service message is determined based on timelapsed from the service request.
 29. The system according to claim 26,wherein the message server is configured to, when the service messagehas failed to be transmitted to the at least one of second electronicdevices or there is one second electronic device among the secondelectronic devices in the table group section including the one of tableassociated with the first electronic device, detect at least one fourthelectronic device which is in charge of a preset section among remainingtable group sections other than the table group section including theone of tables associated with the first electronic device, and transmitthe table number information and the service message of the one oftables associated with the first electronic device to the at least onefourth electronic device which is in charge of the preset section amongthe remaining table group sections other than the table group sectionincluding the one of tables associated with the first electronic device.30. The system according to claim 26, wherein the operation server isconfigured to, when one of the staffs other than the at least one ofstaffs in charge of the table group section including the one of tablesassociated with the first electronic device has performed the servicerequest before the at least one of staffs in charge of the table groupsection including the one of tables associated with the first electronicdevice performs the service request, transmit information regarding thatthe service request has been performed to the at least one of secondelectronic devices associated with the at least one of staffs in chargeof the table group section including the one of tables associated withthe first electronic device.
 31. The system according to claim 26,wherein: the message server is configured to analyze the receivedservice request signal, and, when the analyzed service request signal isa preset urgent message, request the operation server to transmit thetable number information of the one of tables associated with the firstelectronic device, and transmit the urgent message to all of the secondelectronic devices carried by all of the staffs of the store, and theoperation server is configured to receive a request to transmit theurgent message from the message server to all of the second electronicdevices carried by all of the staffs, and transmit the table numberinformation and the urgent message of the one of tables associated withthe first electronic device to all of the second electronic devicescarried by all of the staffs of the store.
 32. A method for processing agroup message in a store, comprising: receiving, by a first electronicdevice associated with one of tables of the store, a service requestfrom a customer, and transmitting, by the first electronic device, aservice request signal corresponding to the received service request toan access point (AP); receiving, by the AP, the service request signalfrom the first electronic device, and transmitting, by the AP, tablenumber information and the received service request signal; receiving,by a message server, the table number information and the servicerequest signal from the AP, generating, by the message server, a servicemessage corresponding to the service request signal, and transmitting,by the message server, to an operation server the table numberinformation and the service message corresponding to the service requestsignal; receiving, by the operation server, from the message server, thetable number information and the service message of the one of tablesassociated with the first electronic device, and transmitting, by theoperation server, the table number information and the service messageof the one of tables associated with the first electronic device to atleast one of second electronic devices associated with at least one ofstaffs in charge of a table group section including the one of tablesassociated with the first electronic device; checking, by the operationserver, whether or not acceptance or rejection of processing thereceived service request is received from the at least one of secondelectronic devices associated with the at least one of staffs in chargeof the table group section including the one of tables associated withthe first electronics device for a predetermined time; and when theoperation server receives the rejection of processing the receivedservice request or does not receive the acceptance of processing thereceived service request from the at least one of second electronicdevices associated with the at least one of staffs in charge of thetable group section including the one of tables associated with thefirst electronics device for the predetermined time, transmitting, bythe operation server, the table number information and the servicemessage of the one of tables associated with the first electronic deviceto a third electronic device associated with another of the staffs. 33.The method according to claim 32, wherein: the service message of theone of tables associated with the first electronic device includesimportance or priority of the service request, and the method furthercomprises sorting and displaying, by the at least one of secondelectronic devices associated with at least one of staffs in charge ofthe table group section including the one of tables associated with thefirst electronic device, the service message according to the importanceor priority of the service request included in the service messagereceived from the operation server.
 34. The method according to claim33, wherein the importance or priority of the service request includedin the service message is determined based on time lapsed from theservice request.
 35. The method according to claim 32, furthercomprising, when the service message has failed to be transmitted to theat least one of second electronic devices or there is one secondelectronic device among the second electronic devices in the table groupsection including the one of table associated with the first electronicdevice, detecting, by the message server, at least one fourth electronicdevice which is in charge of a preset section among remaining tablegroup sections other than the table group section including the one oftables associated with the first electronic device, and transmitting, bythe message server, the table number information and the service messageof the one of tables associated with the first electronic device andincluding the importance or priority of the service request to the atleast one fourth electronic device which is in charge of the presetsection among the remaining table group sections other than the tablegroup section including the one of tables associated with the firstelectronic device.
 36. The method according to claim 32, furthercomprising, when one of the staffs other than the at least one of staffsin charge of the table group section including the one of tablesassociated with the first electronic device has performed the servicerequest before the at least one of staffs in charge of the table groupsection including the one of tables associated with the first electronicdevice performs the service request, transmitting, by the operationserver, information regarding that the service request has beenperformed to the at least one of second electronic devices associatedwith the at least one of staffs in charge of the table group sectionincluding the one of tables associated with the first electronic device.37. The method according to claim 32, further comprising: analyzing, bythe message server, the received service request signal, and when theanalyzed service request signal is a preset urgent message, requesting,by the message server, the operation server to transmit the table numberinformation of the one of tables associated with the first electronicdevice and transmit the urgent message to all of the second electronicdevices carried by all of the staffs of the store, and receiving, by theoperation server, a request to transmit the urgent message from themessage server to all of the second electronic devices carried by all ofthe staff, and transmitting, by the operation server, the table numberinformation and the urgent message of the one of tables associated withthe first electronic device to all of the second electronic devicescarried by all of the staffs of the store.